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Topic: E-Mail Of The Week To Technical Support  (Read 4169 times)

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Offline Alpha-Omega

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E-Mail Of The Week To Technical Support
« on: February 07, 2008, 10:37:29 PM »
~M,

Before in the past you assisted me in providing electronic copies of manual and wondered if you have the same for reagent and standard preparation for the aforementioned analytes.  Much appreciated.
 
_ _ _ _ _ _  manuals for preparing solutions for anions, cations, transition metals, and weak acids.

Ms. X
QA/QA LEADER

OK QA/QC LEADER...is she joking!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Ms. X,

I do not see what you are analyzing.  You have not listed any specific analytes.  Each column you use requires application specific solutions of analytes and reagents to be prepared.  Your analyte solution will depend on the column capacity per the specific manual associated with that column set.  There is no generic manual _ _ _ _ _ _ publishes regarding the preparation of solutions. 

Each solution you require for an analysis would be application specific.  To find the appropriate solution for your application you will have to search the application notes/column manuals for the solutions appropriate to your analyses. The outlines provided in the literature assume the analyst can calculate the required concentrations.

Your application/method/sop will outline the reagents and the prep you use for your analysis.  If you are using a _ _ _ _ _ _ Application Note…(www.      .com – you can search for notes)…or you can find the operating conditions including required reagent concentrations in the Example Applications Sections of your various column manuals.

The column manuals will provide solution prep outlines.  You can obtain those also at www.      .com...go to the search field and type in the column model (e.g., FF22, DD11, etc…) and you can download the appropriate pdfs to your computer.

~M
Technical Support Specialist


~M,

I understand what you mean.  I will gather the column information and request later.

Ms. X
QA/QC LEADER

What is her head made out of!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! She is not joking...she is STUPID!!!!!!!!!!!!!!

Dear Ms. X,

You can take the column model#s…go to www.      .com; and, for example, if you are using an XX11….type that into the search field in the upper right hand corner…and that will bring your column manual(s) up…

Also, you can do a search for application notes…type in transition metals….and you can review the operating conditions in the Technical Notes (TN) and Application Notes (AN) and Application Updates (AU).

Those notes and updates will show you various operating criteria…including eluent concentrations.  Each and every _ _ _ _ _ _ column manual gives you instructions on how to prepare stock eluent.

I have also arranged to have a _ _ _ _ _ _ reference library CD sent to you so you can proceed with your literature search.

Technical Support Specialist

OK…Now do not even go there….Do NOT TELL ME THIS TOOK 3 Separate Communications…NO WAY AHHHHHHHHHHHHHHHH when I grow up I wanna be a QA/QC LEADER so I can get other people to do my job….Then I can put it in writing ..THAT I DO NOT KNOW A DAMN THING…..!!!!!!!
« Last Edit: February 08, 2008, 10:23:43 PM by Alpha-Omega »

Offline Arkcon

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Re: E-Mail Of The Week To Technical Support
« Reply #1 on: February 08, 2008, 07:59:08 AM »
Now, see, this is why I don't take technical support positions.  I am nowhere near as polite as Alpha-Omega.  I just couldn't cut it.
Hey, I'm not judging.  I just like to shoot straight.  I'm a man of science.

Offline Alpha-Omega

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Re: E-Mail Of The Week To Technical Support
« Reply #2 on: February 08, 2008, 07:42:29 PM »
And all remember I have the SHORT FUSE...I am the TIME BOMB...TIC TIC TIC.....and everyone knows ...I GET THESE....NO ONE GETS THESE LIKE I DO....

OK then have one from today....OH it is SOOOOO GOOD...It was so good CO busted out lauging and did not stop for 15 min....HE NEVER LAUGHS...has that DRY SENSE of HUMOR...came to my desk looking for the ANTENNA...as he calls it...

Says we have to find that antenna...WHAT ANTENNA????..IT IS A SATELLITE DISH....Has 666 on it....
« Last Edit: February 09, 2008, 09:21:41 AM by Alpha-Omega »

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